Shipping policy
Shipping Policy
Thank you for visiting Witch and Wolf. We aim to process and dispatch all orders promptly.
Processing Time: Orders are typically processed within 1-2 business days (Monday-Friday, excluding bank holidays). You will receive a confirmation email once your order has been dispatched.
Shipping Rates: Shipping costs are calculated automatically at checkout based on your delivery address and the weight of your order. We use trusted carriers including Royal Mail to ensure your items arrive safely.
Delivery Times:
- UK orders: 3-5 business days after dispatch
- International orders: 7-14 business days after dispatch (times may vary by destination)
Tracking: Where available, tracking information will be provided via email once your order has been dispatched.
Lost or Damaged Items: If your order arrives damaged or goes missing in transit, please contact us at [your email address] within 7 days of the expected delivery date and we will work with you to resolve the issue.
Contact Us: If you have any questions about shipping, please contact us at team@witchandwolf.co.uk